Shipping policy

Processing Time

Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.

Standard Shipping

Generally takes takes 3-7 business days from the date of shipment and is sent via Australia Post with a tracking number

Express Shipping

Estimated delivery time of 1-3 business days from the date of shipment

Free Shipping 

Free standard shipping is available for orders over the value stated on the top banner of the website. If there is message on the top banner of the website stating the value for free shipping, then the offer is currently not available 

International Shipping

At this time, we only ship within Australia. Stay tuned as we plan to expand internationally in the future!

Order Tracking

Once your order is shipped, you’ll receive an email with tracking details so you can monitor its journey.

Packaging

We take special care to package our products securely, ensuring they arrive fresh and intact. For our live cultures, we use insulated packaging and appropriate materials to maintain quality during transit.

Shipping Issues

If your order has not arrived within 2 weeks from the date of shipment, or if it arrives damaged, please contact us at:
support@happycultures.com.au

We’ll resolve the issue promptly. For damaged items, please provide a photo. 

Contact Us

If you have any questions about shipping, please contact us at: support@happycultures.com.au